Customer Care & IT Support Specialist

Your mission

To strengthen our team, we are looking for someone who combines a customer-focused approach with IT expertise. The role involves supporting portal users, assisting the sales team and working with the IT Department on the company’s infrastructure.

Your responsibilities

• Support the sales team during demonstrations of the EZdatacenter portal, explaining its features and answering customer questions.
• Contact customers regularly to gather feedback, understand their needs and follow up on their experience with the portal.
• Provide technical support to EZdatacenter users, helping them use the portal’s features and resolve day-to-day operational issues.
• Assist colleagues with everyday IT issues, including RDP connectivity, the company ERP and Microsoft 365 troubleshooting.
• Work with the IT Department on datacenter maintenance and the tasks needed to keep the infrastructure running smoothly.

Your profile

• Systems administration skills covering Windows, networks and Microsoft 365.
• Programming and scripting skills, for example in PowerShell, Python and SQL.
• Knowledge of AI tools applied to business processes is an advantage.
• A customer-focused approach, attention to detail and the ability to explain technical concepts clearly and accessibly.
• Fluent Italian and a good command of English.

What we offer

• A role in a growing technology company, working with customers, colleagues and IT specialists.
• Daily work with our own datacenter and a portal that is continually evolving.
• Training on the EZdatacenter portal and customs digitalisation processes.

How to apply

Send your CV and a cover letter to easy@ezdatacenter.com with the subject line “Candidatura Customer Care”.